Returns & Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

You have 15 days from the date of your purchase to return items you have purchased. Return packages must be postmarked within 15 days from the date of purchase. Returns made after 15 days from the date of purchase will not be accepted and refunds will not be provided.

Return Shipping is not free. you need to pay the shipping fees when you return your order back.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at info@huzgo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

What is the return method?
1. Return By USPS Return Label: Print the USPS return label and securely tape it to the outside of your return package, then drop off at your nearest post office.
2. Return By UPS Return Label: You can either use the provided UPS return label or the UPS QR code.
① Use the UPS return label: Print the UPS return label and securely tape it to the outside of your return package, then drop off at your nearest UPS Store.
② Use the UPS QR code: No need to print out a label; just show the UPS QR code at your nearest UPS Store and they will handle it from there.